pkoko Privacy Policy

pkoko is committed to protecting the privacy and security of all players who use its platform. This Privacy Policy describes in detail the types of personal data that pkoko collects from users of the pkoko.vu website and associated services ("the Platform"), the purposes for which that data is used, the circumstances in which it may be shared with third parties, the measures pkoko takes to keep your data safe, and the rights you have in relation to your personal data. pkoko processes personal data in accordance with applicable data protection principles and this Privacy Policy.

This Privacy Policy applies to all users of pkoko, including registered account holders, visitors to the pkoko.vu website, and any individual who contacts pkoko support. By using pkoko, you acknowledge that you have read, understood and agreed to this Privacy Policy. If you do not agree with any part of this Privacy Policy, you must not use the pkoko platform. If you have questions about how pkoko handles your personal data, please contact us at [email protected].

pkoko collects personal data from players through several channels: during account registration, during the deposit and withdrawal process, through your activity on the platform, and through cookies and similar technologies. The categories of personal data we collect include the following:

pkoko uses the personal data it collects for a range of specific, lawful purposes. We do not use your data for purposes that are incompatible with those described in this Privacy Policy. The primary purposes for which pkoko processes your personal data are as follows:

• To create and manage your pkoko account, verify your identity and age, and enable you to use all platform features including depositing funds, placing bets and withdrawing winnings.
• To process deposits and withdrawals via bKash, Nagad, Rocket and Upay, to maintain accurate transaction records and to prevent fraudulent or unauthorised transactions.
• To fulfil our KYC (Know Your Customer) and anti-money laundering (AML) obligations, including verifying player identity and monitoring transactions for suspicious activity.
• To provide customer support, respond to queries, investigate complaints and resolve disputes in relation to your pkoko account or any transaction.
• To fulfil our responsible gaming obligations, including monitoring player activity for signs of problem gambling, providing self-exclusion and deposit limit tools, and enforcing our 21+ age policy.
• To improve the pkoko platform, analyse usage patterns, test new features, conduct internal research and ensure the technical performance of the platform meets the needs of Bangladesh players.

pkoko will not use your personal data for direct marketing purposes without your explicit consent. Where pkoko sends you promotional communications (such as bonus notifications or seasonal offers), you will always have the option to unsubscribe from such communications by contacting [email protected].

pkoko processes your personal data on one or more of the following legal bases, depending on the specific purpose of the processing:

• Contract performance: processing that is necessary for pkoko to provide you with account services, process your transactions and deliver the gaming experience you have requested by registering and using pkoko.
• Legal obligation: processing that is required for pkoko to comply with applicable law, including age verification, KYC, anti-money laundering requirements, and our obligation to maintain accurate financial records.
• Legitimate interests: processing carried out for pkoko's legitimate business interests, including fraud prevention, security monitoring, platform improvement and responsible gaming enforcement, provided these interests are not overridden by your rights and interests.
• Consent: where pkoko relies on your consent as the legal basis for processing (for example, for direct marketing communications), you have the right to withdraw that consent at any time by contacting [email protected]. Withdrawing consent does not affect the lawfulness of processing carried out before consent was withdrawn.

pkoko does not sell, rent or trade your personal data to any third party. pkoko may share your personal data with third parties only in the following limited circumstances:

• Payment processing partners: pkoko shares necessary transaction data with bKash, Nagad, Rocket and Upay solely for the purpose of processing your deposits and withdrawals. These payment partners are bound by their own privacy policies and applicable data protection obligations.
• Game providers: pkoko's game library is powered by third-party game studios including Pragmatic Play, Evolution Gaming, Ezugi, Spribe and Microgaming. These providers may collect certain technical and gaming activity data directly via their game interfaces in order to deliver their games and detect cheating or technical errors.
• Regulatory and law enforcement authorities: pkoko may be required by law to disclose your personal data to regulatory bodies, law enforcement agencies or courts. pkoko will comply with any such legally binding request and, where permitted by law, will notify you of the disclosure.
• Fraud prevention and security services: pkoko may share data with specialist fraud prevention and identity verification services to protect the platform and its players from fraudulent activity, account takeovers and money laundering.

All third parties with whom pkoko shares personal data are required to handle that data in a manner consistent with applicable data protection principles and to use it only for the specific purpose for which it was shared. pkoko does not permit third parties to use your data for their own marketing or commercial purposes without your explicit consent.

pkoko processes payment data exclusively through its approved mobile wallet partners: bKash, Nagad, Rocket and Upay. All payment transactions are conducted in Bangladeshi Taka (BDT). pkoko does not store complete payment credentials such as full bKash or Nagad PINs on its own servers. Payment data shared with pkoko is used solely to initiate, verify and record deposit and withdrawal transactions on your account.

Each mobile wallet used for deposit must be registered in the same name as the pkoko account holder. pkoko links one mobile wallet number per payment method to each account, and this linkage is used to validate withdrawal requests. Where a discrepancy is identified between the name on a player's pkoko account and the name on the registered payment method, pkoko may request additional identity verification documentation before processing any withdrawal.

pkoko uses cookies and similar tracking technologies to operate the platform, maintain your login session, remember your preferences, and collect analytics data about how players use the platform. Cookies are small text files stored on your device by your browser when you visit pkoko.vu.

pkoko uses the following categories of cookies:

• Essential cookies: these are strictly necessary for the platform to function. They enable core features such as user authentication, session management and security controls. You cannot opt out of essential cookies while using pkoko.
• Analytics cookies: these collect aggregated, anonymised data about how visitors navigate the platform, which pages are visited most frequently, how long sessions last, and where users encounter errors. This data helps pkoko improve the platform experience for Bangladesh players.
• Preference cookies: these remember your settings and preferences (such as language selection) so that you do not need to re-enter them each time you visit pkoko.

You can manage or delete cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the pkoko platform — for example, disabling essential cookies may prevent you from logging in or maintaining an active session. For more information on managing cookies, consult your browser's help documentation.

pkoko retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, to comply with applicable legal and regulatory obligations, and to resolve any disputes or enforce our agreements. The specific retention periods that apply to different categories of data are as follows: account data and transaction records are retained for a minimum of five years following account closure; gaming activity records are retained for the duration of your account plus five years; identity verification documents are retained for five years following account closure or the completion of the relevant KYC process; support communications are retained for three years from the date of the last contact.

Where pkoko no longer has a legitimate basis to retain your personal data, it will be securely deleted or anonymised. Where anonymisation is not reasonably practicable, pkoko will ensure that your data is stored securely and isolated from further processing until it can be deleted. If you have a question about how long pkoko retains a specific category of your data, you may contact pkoko support at [email protected].

As a user of pkoko, you have the following rights in relation to your personal data. To exercise any of these rights, please contact pkoko support at [email protected]. pkoko will respond to all valid data rights requests within a reasonable period and will not charge a fee for handling such requests in ordinary circumstances.

Please note that some of these rights are not absolute and may be limited where pkoko has a legitimate legal basis for continuing to process or retain your data — for example, where retention is required to comply with anti-money laundering regulations or to resolve an active dispute. pkoko will explain any limitations that apply when responding to your request.

pkoko takes the security of your personal data seriously and implements appropriate technical and organisational measures to protect your data against unauthorised access, accidental loss, destruction, alteration or disclosure. These measures include SSL encryption for all data transmitted between your device and the pkoko platform, secure server infrastructure with access controls, regular security assessments, and staff training on data protection practices.

While pkoko takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. If pkoko becomes aware of a data security incident that poses a significant risk to your rights or interests, pkoko will notify you promptly and take appropriate steps to mitigate the impact of the incident. You can help protect your account by using a strong, unique password, by not sharing your login credentials with any third party, and by contacting pkoko support immediately if you suspect your account has been compromised.

pkoko is strictly an adult platform intended solely for individuals aged 21 and above. pkoko does not knowingly collect personal data from individuals under the age of 21. The age verification process implemented during account registration is designed to prevent minors from accessing the platform. If pkoko discovers that personal data has been collected from a minor, it will take immediate steps to delete that data and close the associated account.

pkoko reserves the right to update or amend this Privacy Policy at any time. When changes are made, the revised Privacy Policy will be published on this page with an updated "Last Updated" date. pkoko may, at its discretion, notify players of material changes to this Privacy Policy via a notice on the platform or by email to the address registered on a player's account. However, it is each player's responsibility to review this Privacy Policy periodically.

Your continued use of pkoko following the publication of any revision to this Privacy Policy constitutes your acceptance of the revised Privacy Policy. If you do not agree with the revised Privacy Policy, you must immediately cease using pkoko and, if you wish to close your account, contact pkoko support at [email protected]. We encourage all players to check this page regularly so that they are always aware of the current version of pkoko's Privacy Policy.

If you have any questions, concerns or requests relating to this Privacy Policy or to the way pkoko handles your personal data, please contact the pkoko support team. All privacy-related queries are treated with strict confidentiality and handled by trained support staff. pkoko aims to acknowledge all privacy queries within 24 hours and to provide a substantive response within 10 business days.

Reach the pkoko privacy support team by email at: [email protected]